Technical Support Specialist

Qualitest is looking for a Technical Support Specialist to join our team in Redmond, WA.

Responsibilities:

Monitor and respond to support requests across different channels in a timely manner.

Maintain and update the project knowledge base to improve efficiency.

Provide feedback on tools to help improve the support workflow.

Stay up-to-date on all related project changes.

Engage with teams involved in project to root cause technical issues.

Contribute to improve reporting by gathering, improving and reporting on KPI metrics

Required Skills:

Two years experience in IT or in a technical customer support role. (QA experience is preferred).

Ability to perform live troubleshooting with users and communicate findings to engineering staff.

Exceptional soft skills during user support and while collaborating with team members

Ability to work efficiently with minimal supervisionAdvanced computer skills (i.e. - PC/Mac/Microsoft Suite).

Must have exposure to command line communication with HW devices or computers.

Familiarity with iOS/Android mobile devices.

Why QualiTest? 

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. 

• Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career. 

• Clear view of your career and progression with the company – Qualitest is growing massively and giving you the opportunity to grow with us. 

• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers. 

• Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan. 

• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate. 

• Never stop experimenting and learning with Qualitest Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more 

• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym! 

• Competitive Salary of  55k - 64k.

• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth. 

• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless! 

Intrigued to find more about us? 

• Visit our website: Qualitest Group