Tech Support Engineer

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at Qualitest!
 

We are looking for a Tech Support Engineer to join our growing team in Hercules, CA United States!

Position Overview:

The Maintenance Software Rep plays a critical role in ensuring the smooth operation of our back lab environment. This position involves troubleshooting technical issues, installing new versions of software on instruments, analyzing logs to identify errors, and implementing effective workarounds. The Maintenance Software Rep will collaborate closely with various teams to enhance operational efficiency and maintain high-quality standards in our lab processes.

Responsibilities:

• Troubleshooting: Investigate and resolve technical issues related to lab equipment and software systems. Provide timely support to lab personnel to minimize downtime. Requires 5 days a week in the office.
• Log Analysis: Review and interpret logs to diagnose errors and identify trends. Document findings and develop recommendations for process improvements.
• Software Testing and Installation: Test and install new builds of software onto laboratory instruments, ensuring compatibility and optimal functionality.
• Error Resolution: Implement and document workarounds for identified issues, ensuring minimal disruption to lab operations.
• Collaboration: Work closely with software, hardware, and assay teams to address challenges and streamline processes. Communicate effectively to ensure all stakeholders are informed of ongoing issues and resolutions.
• Documentation: Maintain accurate records of troubleshooting efforts, resolutions, and standard operating procedures. Create and update technical documentation as necessary.
• Training Support: Assist in training lab personnel on new systems, processes, and troubleshooting techniques to enhance overall team capability.
• Continuous Improvement: Identify opportunities for process optimization and efficiency improvements within the lab environment.

Qualifications:

• Experience: 4+ years of experience in a technical support or field service role, preferably in a laboratory or technical environment.
• Technical Skills: Strong understanding of lab equipment and software systems. Proficiency in reading and interpreting logs and troubleshooting technical issues.  Knowledge of Jira preferred.
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to think critically and work independently.
• Communication: Strong verbal and written communication skills. Ability to explain technical concepts to non-technical personnel.
• Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and troubleshooting efforts.
• Work Environment: This position may require occasional shifts outside of standard working hours and may involve working in a laboratory setting with exposure in Biosafety Level 2 (BSL-2) laboratory to various equipment and technologies.

Must have:

• Technical support background (including software background).
• Medical domain exp.

Nice to have:

• Python (basic)

Benefits:
Why QualiTest?

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities. Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers. Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
• Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
• We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
• A Competitive pay, the salary range for the role is $60,000 - $75,000.
• Intrigued to find more about us?

Visit our website at https://www.qualitestgroup.com/
If you like what you have read, send us your resume and let’s start talking!