Mobile Application Support Analyst

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at Qualitest!

We are looking for a Mobile Application Support Analyst to join our growing team in Atlanta, GA (2 Days office).

Top 3 Must Haves: *ideally looking for 7-8 years exp overall
🔹 Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova)
🔹 Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication (exp with a few, not all needed)
🔹 Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB)
🔹 Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication
🔹 Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions

JD:
This is a hybrid position with 70 % remote and 30% customer office in Atlanta

Role Overview:
The Mobile Application Support Analyst is responsible for monitoring, troubleshooting, and optimizing mobile applications developed using Ionic (Hybrid/Cross-platform) and Swift (iOS). This role involves incident resolution, API troubleshooting, crash analysis, performance tuning, and security monitoring. The analyst will work in an Agile, DevOps-driven environment, supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications.

Required Technical Skills:
🔹 Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova)
🔹 Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication
🔹 Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB)
🔹 CI/CD Tools: Jenkins, Fastlane, GitHub Actions, GitLab CI/CD, Azure DevOps
🔹 Monitoring & Debugging: Firebase Crashlytics, Xcode Instruments, AppDynamics, Splunk, ELK Stack
🔹 Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication
🔹 Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions

Key Responsibilities

1. Mobile App Incident Management & Troubleshooting

• Provide Level 2/3 support for mobile applications, resolving crashes, UI/UX issues, and API failures.
• Diagnose application crashes, performance bottlenecks, and memory leaks in Ionic and Swift-based apps.
• Monitor logs and errors using Firebase Crashlytics, Sentry, AppDynamics, and New Relic.
• Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, BMC Remedy).
• Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.

2. API & Backend Integration Support

• Troubleshoot RESTful and GraphQL API failures, ensuring smooth backend integration.
• Work on API authentication mechanisms such as OAuth, JWT, Firebase Authentication, Apple Sign-In.
• Debug network issues using Charles Proxy, Postman, and API Gateway Logs (AWS, Azure API Gateway, Kong, Apigee).

3. Mobile Performance Monitoring & Optimization

• Optimize CPU, memory, and battery consumption for mobile applications.
• Reduce app startup time, optimize rendering performance, and improve caching strategies.
• Work with profiling tools (Xcode Instruments, Chrome DevTools, Lighthouse) to analyze and optimize performance.
• Debug and fix slow response times, frozen screens, and UI glitches.

4. Crash Analysis & Log Monitoring

• Investigate application crashes using Firebase Crashlytics, Xcode Debugger, and Ionic Capacitor Logs.
• Monitor mobile app logs using Splunk, ELK Stack, or Azure Monitor.
• Handle failed transactions, missing push notifications, and data sync issues.

5. Security & Compliance Management

• Ensure mobile apps comply with GDPR, HIPAA, SOC 2, ISO 27001 security standards.
• Implement security best practices like SSL pinning, secure API calls, and biometric authentication (Face ID, Touch ID).
• Monitor user access and role-based authentication (RBAC, SAML, OAuth2, Firebase Auth, Azure AD).

6. CI/CD & Deployment Support

• Support CI/CD pipelines for mobile apps using Fastlane, Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps.
• Assist in managing App Store (iOS) and Google Play Store releases, including TestFlight testing and Firebase App Distribution.
• Debug and resolve failed builds, rejected submissions, and signing certificate issues.

7. Cloud & Push Notification Support

• Troubleshoot push notification failures using APNs (Apple Push Notification Service) and Firebase Cloud Messaging (FCM).
• Support cloud-based mobile services such as AWS Amplify, Azure Mobile Apps, Google Firebase.
• Handle real-time messaging issues, data synchronization problems, and offline mode inconsistencies.

8. Collaboration & Documentation

• Work in an Agile (Scrum/Kanban) environment to provide continuous support and improvements.
• Maintain troubleshooting guides, issue logs, and SOPs for mobile application support.

Benefits
Why QualiTest?

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities.
• Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers. Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
• Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
• We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
• A Competitive pay, the salary range for the role is $105,000 - $115,000.
• Intrigued to find more about us?
• Visit our website at https://www.qualitestgroup.com/
• If you like what you have read, send us your resume and let’s start talking!