Collection Specialist

Qualitest is looking for Collection Specialist Data (CS) on-site in Austin

You will be part of a team of QA engineers, developers, pre-sales, and project managers to help optimize software for certain locales and languages to finally deliver the right product in the locale.

Responsibilities:

•Participant outreach and scheduling

•Guide hired research participants for data collection sessions in a secured office or home environment to perform scripted motion captures

•Prep and maintain assigned equipment and ensure security of proprietary devices

•Prep participants for capture including intake, NDAs, scripting and answering questions

•Maintain capture environment and implement lighting and staging changes

•Respond swiftly to project updates and changes

•Provide feedback to operations lead on project improvements

•Perform data uploads

•Troubleshooting: Ability to mitigate issues, customer-facing or technology related

•Other tasks as assigned

Skills and Requirements:

•Strong face to face customer service experience

•Strong communication skills

•Professional appearance and demeanor

•Technologically adept and familiar with latest trends in technology; AI/ML/AR/VR

•Organized and detail oriented

•Thrives in a team environment

•Ability to manage responsibilities in a fast-paced environment

Experience:

•Experience in a related role such as customer service or data collection

•Experience with Microsoft Office 365 and its components (SharePoint, Forms, Outlook, Word, Excel)

•Experience using MacOS and iOS devices

•College degree preferred and 2+ years working in a team environment

 

Intrigued to find more about us?

• Visit our website at https://www.qualitestgroup.com/

If you like what you have read, send us your resume and let’s start talking!