#21693 - ServiceNow Migration Lead

Qualitest is seeking an experienced ServiceNow Migration Lead (QE Lead) to lead quality engineering efforts for a ServiceNow migration project from a legacy Cherwell platform. This is a client-facing leadership role requiring strong manual testing expertise, Agile experience, and excellent communication skills.

Employment Type: Full-Time, Permanent

Location: Fully Remote

Key Responsibilities

• Lead end-to-end QA strategy and execution for ServiceNow migration projects.
• Manage manual testing efforts across sprints in an Agile environment.
• Serve as the primary QE point of contact for client stakeholders.
• Develop detailed test plans, test cases, and test scenarios.
• Perform data validation and backend testing using SQL.
• Track defects, manage test cycles, and report status using Azure DevOps (ADO).
• Collaborate with cross-functional teams including developers, product owners, and business analysts.
• Ensure successful validation of migrated data and workflows from Cherwell to ServiceNow.

Required Qualifications

• 7+ years of QA/QE experience with at least one full ServiceNow migration project.
• Strong SQL skills for data validation and reporting.
• Experience with Sprint testing and defect lifecycle management.
• Proven ability to lead testing discussions and manage stakeholder expectations.
• Experience working in distributed/remote teams.

Top 3 Must-Have Skills

• Hands-on ServiceNow migration testing experience (manual).
• Strong experience in Agile methodology and Azure DevOps (ADO).
• Excellent communication and client-facing leadership skills.

Nice to Have

• Automation experience using C#/Selenium or preferably AccelQ.
• Experience with ServiceNow Automated Test Framework (ATF).
• Prior experience working with Cherwell platform migrations.
• Exposure to enterprise ITSM implementations.