#17942 - Incident Manager & Advisory

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at Qualitest!

We are looking for an Incident Manager to join our growing team in onsite in Oakland, CA, United States

Must Haves:
1)  Incident Response & Problem-Solving
2)  Regulatory & Compliance Knowledge
3)  Communication & Stakeholder Management

Job Description:

1. Responsible for managing IT service disruptions and coordinate with teams to restoring services within agreed service level agreements (SLAs).

2. Determine incident severity and priority, coordinate response efforts, and ensure timely resolution.

3. Strong analytical, problem-solving, and communication skills are essential.

4. Develop and implement incident response procedures, ensure adherence to ITIL best practices, and analyze trends to identify areas for improvement.

5. May involve process improvement, training, and documentation related to incident management.

6. Oversee the end-to-end incident management process, including ticket triaging and resolution.

7. Focuses on managing high-impact incidents and coordinating recovery efforts.

8. Handle incidents and service requests, often as part of a broader IT support function. 

9. Confirming that incidents are resolved and documenting the resolution. 

10. Leading the change management activities within a structured process framework.

11. Evaluating the change impact and organizational readiness to limit potential risk.

12. Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.

13. Evaluating the risk of change and providing actionable guidelines on reducing the impact.

14. Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness.

15. Using the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized

Benefits

Why QualiTest?

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities.
• Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
• Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
• We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
• A Competitive pay, the salary range for the role is $130,000 - $140,000.
• Intrigued to find more about us?
• Visit our website at https://www.qualitestgroup.com/
• If you like what you have read, send us your resume and let’s start talking!