22687 - Customer Experience Manager

Qualitest, the World’s Leading AI-Powered Quality Engineering Company

At Qualitest we're all about ensuring everything runs smoothly, whether it's your business, technology, or operations. We leverage smart engineering-led practices and precise processes to maintain excellence in all that we do.

Our clients are the world’s top brands and our diverse global team of 8,000 employees, including 1,500 in Israel, collaborates with industry leaders in technology, finance, insurance, and beyond, making a significant impact in the world of technology.

We offer creative and flexible solutions to ensure the quality of your business operations, safeguarding your brand's reputation. We're proud to say we've been pushing the boundaries for over 25 years now, always striving for innovation and delivering exceptional service.

Ready to make a difference? Join our dynamic and forward-thinking team!

We are looking for a Customer Experience Manager  for an exciting and challenging position!

This is a full-time position, On-site in Haifa.

Responsibilities

• Lead and manage training, implementation, and technology support activities within the assigned region.
• Deliver user training on organizational systems and software applications.
• Implement new systems and conduct refresher training for existing platforms.
• Provide support for hardware, software, and commercial off-the-shelf (COTS) applications.
• Develop and execute training and implementation plans.
• Manage and lead training and implementation teams.
• Oversee training operations and promote effective user adoption of organizational systems and technologies.

Requirements

• Minimum of 3 years of experience in training, implementation, technology support, customer experience, or a related field.
• Proven experience leading training and system implementation initiatives.
• Strong presentation, communication, and interpersonal skills.
• Ability to work independently in a field-based environment.
• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems Management, Learning Technologies, or Visual Communication.
• Bachelor's degree in another discipline, combined with professional Information Systems training totaling at least 100 hours.
• Practical Engineer (Technician) diploma in Computers or Technology.
• Advanced Information Systems training totaling at least 150 hours for candidates who do not hold one of the academic qualifications listed above.

Why should you join us?

• Recognized among Israel's top 100 best places to work for, four years in a row

• Be part of a company that is a globally recognized leader in Quality Engineering
• Experience our team spirit, working with real people, and solving real challenges
• Work with Senior Specialists and Practice Experts
• Nurture your personal and professional growth through tailored career paths
• Dive into interesting projects using cutting-edge technology designed by and for Quality Engineers
• Enjoy unique placement opportunities worldwide
• We believe in a workplace culture that values open communication and fairness, encouraging our employees to feel seen, supported, and empowered to realize their full potential​​​​​​