21324 - IT Support Specialist

Qualitest is the world’s leading AI-powered Quality Engineering company. 
With 8,000+ experts worldwide and 1,500 in Israel, we partner with top global brands to deliver smarter, faster, and more reliable technology solutions. 
For the fifth year in a row, Qualitest has been recognized as one of Israel’s Top 100 Best Places to Work, reflecting our commitment to a stable, supportive, and growth-oriented workplace. 

Your next career move starts here:  IT Support Specialist - Karmiel 

We are seeking a skilled, service‑oriented IT Support Specialist with strong technical abilities and hands-on experience to join our growing team.

 The role involves front-line user support, troubleshooting complex issues, maintaining diverse IT environments, and working with advanced organizational technologies.

Responsibilities: 

• Provide Tier 1 IT support and handle escalated Tier 2 issues as needed.
• Troubleshoot hardware, software, and basic networking issues.
• Manage incidents and service requests via ticketing systems.Install, configure, and maintain end-user devices, including image deployment.
• Support Windows environments, meeting room equipment, and basic server, virtualization, and network infrastructure.
• Deliver high-quality, service-oriented support and collaborate with IT teams.

Requirements:

• Minimum 5 years of experience providing front-line IT support to end users (Tier 1).
• Tier 2 experience – an advantage.
• Basic knowledge and experience in Networking (Layer 2/3) – IP addressing, subnet mask, MAC address.
• Practical experience working with ticketing systems (e.g., SysAid, ServiceNow).
• Experience with Image deployment, preferably using SCCM and PXE.
• Strong hardware troubleshooting and DEBUG-level technical skills.
• Extensive knowledge of Windows operating systems (Linux – an advantage).
• Basic knowledge of servers and virtualization, especially VMware.
• Basic understanding of networking equipment (switches / firewalls).
• Experience operating and supporting IT equipment in meeting rooms.
• Familiarity with the Priority ERP system – an advantage.