21198 - Information Systems Specialist

Qualitest, the World’s Leading AI-Powered Quality Engineering Company

At Qualitest we're all about ensuring everything runs smoothly, whether it's your business, technology, or operations. We leverage smart engineering-led practices and precise processes to maintain excellence in all that we do.

Our clients are the world’s top brands and our diverse global team of 8,000 employees, including 1,500 in Israel, collaborates with industry leaders in technology, finance, insurance, and beyond, making a significant impact in the world of technology.

We offer creative and flexible solutions to ensure the quality of your business operations, safeguarding your brand's reputation. We're proud to say we've been pushing the boundaries for over 25 years now, always striving for innovation and delivering exceptional service.

Ready to make a difference? Join our dynamic and forward-thinking team!

Qualitest is growing and we are looking for our next Information Systems Specialist in Netanya (50% position).

Provide professional information systems services, including system implementation and ongoing support within a laboratory environment. The role involves hands-on work with computerized systems and delivery of Tier 2 technical support to ensure stable, compliant, and efficient system operation.

Responsibilities 

• Participate in projects involving the implementation of new information systems and upgrades of existing systems

• Collaborate with vendors, end users, and key stakeholders for requirements definition, testing, and user training

• Manage implementation activities including documentation, user acceptance testing, and knowledge transfer to operational teams

• Provide Tier 2 off-desk technical support in a Windows-based environment

• Analyze incidents, troubleshoot issues, and resolve system-related problems

• Escalate complex issues to development teams or external vendors when required

• Document incidents, root causes, and resolutions in the ticket management system
  
  

Requirements

• Experience in Information Systems or IT environments; Between 1-3 years is an advantage

• Familiarity with quality standards and regulatory requirements for computerized systems, including GxP and FDA 21 CFR Part 11 - advantage

• Experience providing Tier 2 technical support is an advantage

• Ability to work independently as well as part of a cross-functional team.Strong interpersonal and communication skills

• Full professional proficiency in Hebrew and English, both written and spoken

• Relevant academic education is an advantage
  
  

Why should you join us?

• Recognized among Israel's top 100 best places to work for, four years in a row.

• Be part of a company that is a globally recognized leader in Quality Engineering.

• Experience our team spirit, working with real people, and solving real challenges.

• Work with Senior Specialists and Practice Experts. · Nurture your personal and professional growth through tailored career paths.

• Dive into interesting projects using cutting-edge technology designed by and for Quality Engineers.

• Enjoy unique placement opportunities worldwide.

• We believe in a workplace culture that values open communication and fairness, encouraging our employees to feel seen, supported, and empowered to realize their full potential.