19767 - UX Lead - COE

Qualitest, the World’s Leading AI-Powered Quality Engineering Company

At Qualitest we're all about ensuring everything runs smoothly, whether it's your business, technology, or operations. We leverage smart engineering-led practices and precise processes to maintain excellence in all that we do.

Our clients are the world’s top brands and our diverse global team of 8,000 employees, including 1,500 in Israel, collaborates with industry leaders in technology, finance, insurance, and beyond, making a significant impact in the world of technology.

We offer creative and flexible solutions to ensure the quality of your business operations, safeguarding your brand's reputation. We're proud to say we've been pushing the boundaries for over 25 years now, always striving for innovation and delivering exceptional service.

Ready to make a difference? Join our dynamic and forward-thinking team!

We’re seeking an Experienced UX Lead, for an exciting and challenging position!

We’re looking for an experienced UX Testing & Research Lead to join our Technology team for the current UX & Testing Centre of Excellence Lead. This is a pivotal role focused on owning the delivery quality, innovation, and strategic support for our UX testing and crowd testing services.

This role is ideal for someone with a strong background in UX research or testing, who is comfortable working across pre-sales, delivery, and internal capability building

Responsibilities:

•  Collaborate closely with account managers, solution architects, and delivery teams to ensure exceptional client experiences and support business growth.
• Act as the subject matter expert (SME) for UX testing, usability, accessibility, and crowd testing.
• Guide and advise internal teams and clients on testing strategy and best practices.
• Scope and design UX engagements that are insightful, actionable, and tailored to client needs.
• Lead client conversations, especially around test design, methodology, and result interpretation.
• Support ongoing UX testing projects, including managing scope, quality, and timelines.
• Respond to follow-up questions, and ensure all deliverables meet a high standard.
• Collaborate with sales and account managers to support opportunities and build trust with prospects.
• Contribute to RFIs/RFPs and write the technical sections of Statements of Work (SoWs).
• Help shape estimates, quotes, and delivery plans.Centre of Excellence Operations.
• Maintain and improve internal artifacts, templates, and delivery frameworks.
• Ensure consistency and high quality across all UX deliverables and reports.
• Support internal teams through mentoring, documentation, and capability uplift.
• Work with other Centers of Excellence and Solution Architects to evolve offerings and drive innovation.
• Contribute to internal knowledge sharing, case studies, and thought leadership content.

Requirements

• Strong background in UX testing or UX research — including planning, execution, and analysis.
• Familiarity with accessibility standards (e.g., WCAG) and crowd testing methodologies.
• Excellent client-facing communication skills, with the ability to simplify complex concepts.
• Experience contributing to RFPs/RFIs and writing technical statements in SoWs.
• Hands-on project experience with enterprise clients.
• Comfortable managing multiple stakeholders and delivering in a fast-paced environment.
• A collaborative mindset and an eye for continuous improvement.
• Fluent English is a MUST

Why should you join us?

• Recognized among Israel's top 100 best places to work for, four years in a row
• Be part of a company that is a globally recognized leader in Quality Engineering
• Experience our team spirit, working with real people, and solving real challenges
• Work with Senior Specialists and Practice Experts. · Nurture your personal and professional growth through tailored career paths
• Dive into interesting projects using cutting-edge technology designed by and for Quality Engineers
• Enjoy unique placement opportunities worldwide
• We believe in a workplace culture that values open communication and fairness, encouraging our employees to feel seen, supported, and empowered to realize their full potential