Site Lead - Mexico City

Do you thrive in a fast-paced environment leading high-performing, diverse teams, and fostering a thriving office/site culture? Are you passionate about building on a strong foundation and nurturing a positive and productive work environment? If so, we want to hear from you!

We are seeking a seasoned and results-oriented leader to oversee the daily operations of our Mexico City site, currently housing approximately 100 employees.

This is a senior leadership role responsible for the overall success of the Mexico City team, with a strong emphasis on sustaining and furthering our already positive and engaging office/site culture.

You will also play a key role in developing strong leadership talent and supporting our global delivery model for a US tech giant.

As part of Qualitest, you'll play a vital role in our scaled operations, managing a team of talented individuals from over 26 nationalities, including engineers, quality leads, project managers, managers, and senior managers.

Responsibilities:

• Provide strategic direction and leadership for the Mexico City site, ensuring alignment with the US tech giant's goals and objectives, while also championing Qualitest's company culture.
• Oversee all aspects of site operations, including budgeting, human resources, facilities, and IT, with a focus on creating an efficient and supportive work environment for a growing team.
• Build on and further enhance our positive, inclusive, and collaborative office/site culture that prioritizes employee engagement, development, and cultural integration within the broader Qualitest and US tech giant teams.
• Employee engagement scores are currently very high, and we are looking for a leader to maintain this momentum.
• Manage a team of approximately 100 employees across various departments, with the expectation of growth. (Direct experience managing 100+ employees is preferred.)
• Interface with each team at least once a week, requiring presence in the office at least 3 times a week to cultivate strong relationships, cultural connections within the team, identify opportunities for leadership development, and stay connected to the evolving needs of a growing team.
• Develop and implement strategies to optimize site performance and efficiency, while fostering a culture of continuous improvement and strong leadership development within the team.
• Build and maintain strong relationships with internal and external stakeholders globally, including those at the US tech giant, promoting a positive company culture both internally and externally.
• Manage relevant KPIs to ensure the Mexico City site is effectively supporting the global delivery model.
• Be accountable for site operations, site culture, and adherence to all applicable Mexican laws and regulations.(Optional)
• Leverage technical acumen within the technology sector to understand the broader technological landscape of the company (a plus, but not required).

Qualifications:

• 15+ years of experience in a senior leadership role, preferably within the technology sector and/or operations
• PMP or relevant certification required
• Exceptional communication skills in English are required. Spanish fluency is a plus.
• Proven track record of successfully managing, motivating, and developing diverse teams while fostering a strong and positive office/site culture.
• Strong understanding of operational best practices and a commitment to creating a culture of efficiency, excellence, and strong leadership development.
• Demonstrated experience in leadership development, with a focus on coaching, mentoring, and empowering team members to reach their full potential.
• Ability to work independently and as part of a team.
• Experience in a hybrid work environment is a plus.
• A passion for building on and nurturing a positive and inclusive office/site culture is essential.