AVP SAP AMS - Mexico

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at Qualitest!

We are looking for a Sr SAP Application Management Services to join our growing team. This position is remote in México.

The Associate Vice President (AVP) of SAP Application Management Services (AMS) is a senior leadership role responsible for overseeing the strategic direction, delivery, and continuous improvement of SAP AMS operations across the organization. The AVP will lead a global team, manage key stakeholder relationships, and ensure that all SAP environments are optimized to support business objectives. This role requires a strong combination of technical expertise, leadership, and business acumen to drive innovation and operational excellence in SAP services, including ECC6 and S/4HANA environments.

Key Responsibilities:

Strategic Leadership & Vision:
- Develop and execute a comprehensive strategy for SAP AMS that aligns with the organization’s broader IT and business goals.
- Lead the transition to next-generation SAP platforms (e.g., S/4HANA) and ensure that AMS operations are scalable, secure, and future-ready.
- Define long-term roadmaps for SAP application support, including system upgrades, cloud migration strategies, and process automation initiatives.

Operational Excellence & Service Delivery:
- Oversee the end-to-end management of SAP AMS services, ensuring high availability, performance, and reliability of SAP systems.
- Implement best practices for incident management, problem resolution, change management, and continuous monitoring.

Ensure compliance with SLAs and KPIs for system performance, user satisfaction, and issue resolution.
- Drive operational efficiencies through automation, process optimization, and proactive system monitoring.

Client & Stakeholder Engagement:
- Act as the primary executive liaison between IT and business stakeholders to ensure alignment on SAP AMS priorities.
- Lead regular service reviews with key stakeholders to assess performance trends, identify areas for improvement, and gather feedback.
- Collaborate with business leaders to understand evolving needs and ensure that SAP services are positioned to support future growth.

Team Leadership & Development:
- Lead a global team of SAP professionals (both internal teams and external partners) responsible for delivering high-quality AMS services.
- Foster a culture of collaboration, innovation, and continuous learning within the team.
- Ensure effective resource planning to meet project demands while maintaining operational stability.
- Mentor senior managers and team leads to build leadership capacity within the organization.

Vendor & Partner Management:
- Manage relationships with external vendors providing outsourced AMS services or specialized consulting support.
- Negotiate contracts with third-party service providers to ensure cost-effective delivery of high-quality services.
- Ensure that vendors adhere to agreed-upon SLAs and deliverables.

Risk Management & Compliance:
- Identify potential risks related to SAP AMS operations (e.g., system downtime, security vulnerabilities) and develop mitigation strategies.
- Ensure compliance with relevant regulatory requirements related to data security, privacy, and financial reporting in SAP systems.
- Oversee disaster recovery planning for critical SAP applications to ensure business continuity.

Innovation & Continuous Improvement:
- Drive innovation in SAP AMS by leveraging emerging technologies such as AI/ML for predictive maintenance or cloud-based solutions for scalability.
- Lead initiatives to enhance user experience through improved system performance or self-service capabilities.
- Continuously assess industry trends and best practices to keep the organization at the forefront of SAP technology advancements.

Must Haves:
1. Experience: Minimum of 10 years of experience managing large-scale SAP environments (ECC6/S/4HANA), with at least 5 years in a senior leadership role.
2. Proven track record of delivering complex SAP projects such as SAP AMS, system migrations (e.g., ECC6 to S/4HANA), upgrades, or cloud transitions.
3. Extensive experience managing global teams across multiple geographies with a focus on service delivery excellence.

Nice to have:

Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field. A Master’s degree is preferred.
 

Why Qualitest? 

• Work hard and play harder with our flexible and casual culture. 

• Stay healthy – with private health insurance coverage offered from day 1 of employment. 

• Shop and spend for things you need with our food card benefit which is accepted in over 6500 stores in Mexico. 

• Get the help you need when you need it with our Employee Assistance Program which offers counseling services to you and members of your household at no cost. This service includes 6 free counseling sessions where you may speak with a licensed therapist, and licensed clinicians are also available to you 24 hours a day, 7 days a week. 

• Gain access to over 3000+ training courses and peer to peer mentoring support, allowing you to become a master of your craft and learn new skills. 

• Celebrating your achievements and milestones are important to us so we created our Employee Rewards and Recognition Program’s. Be rewarded and acknowledged for what you do and who you are! 

• Earn bonus’ via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth. 

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.

Intrigued to find more about us?

Visit our website at Visit our website at https://www.qualitestgroup.com/

If you like what you have read, send us your resume and let’s start talking!