Program Lead

Business Justification: Enable our teams to consistently demonstrate adherence to internal data policies by running efficient and transparent governance processes. 

JOB RESPONSIBILITIES

Support a set of ongoing data management processes. Triage incoming requests, ensure participants submit proper documentation and follow protocol, flag inconsistencies, answer questions, connect with internal subject-matter-experts, and maintain reporting. As part of this role you will: 

• Provide operational support for a set of ongoing data management processes, that may include data registration or data usage review and approval. 
• Utilize project management skills to ensure tasks are completed efficiently.
• Maintain determined SLAs and SLOs
• Maintain excellent attention to detail and accuracy in all tasks.
• Recognize patterns in workflows and suggest process improvements.
• Create and maintain thorough documentation of processes.
• Collect and report on operational metrics.
• Collaborate cross-functionally and motivate team members.
• Work as a team member with product and security engineers, product/program managers, compliance team members, and attorneys, as needed.

Qualifications

Minimum Qualifications

• Strong project management skills.
• Excellent attention to detail.
• Strong documentation skills.
• Analytical, problem-solving, and technical diplomacy skills.
• Proficiency in Google Docs, Sheets, and Slides.
• Understanding of data governance (in security, privacy, or ethics, etc.).
• Demonstrated experience successfully working in fast-paced, flexible environments.

Preferred

• Some familiarity with Machine Learning (ML) and its use of data.
• Some familiarity with one of the following: privacy regulatory frameworks, data protection practices, ethical practices, AI regulations.