Operation support

Job Responsibilities:

Enable our teams to consistently demonstrate adherence to internal policies by running efficient and transparent governance processes.

JOB RESPONSIBILITIES

Support an existing internal business process. Triage incoming requests, connect them to correct internal resources, and maintain reporting, based on documented protocols. As part of this role you will: 

• Provide operational support for a set of ongoing operational processes.
• Utilize strong project management skills to ensure tasks are completed efficiently.
• Maintain determined SLAs and SLOs
• Maintain excellent attention to detail and accuracy in all tasks.
• Recognize patterns in workflows and suggest process improvements.
• Create and maintain thorough documentation of processes.
• Collect and report on operational metrics.

Qualifications

Minimum Qualifications

• Strong project management skills.
• Excellent attention to detail.
• Strong documentation skills.
• Proficiency in Google Docs, Sheets, and Slides.

Preferred

• Experience in technology companies.
• Proficiently use Google Docs, Sheets, and Slides.
• Experience running internal enterprise operational processes.
• Example: Hiring/Onboarding, Tech Support, Product Approval Operations (1); non-US.