Middle Helpdesk Support (level 1)

We are looking for a proactive and customer-oriented Helpdesk Support Specialist to join our team, working on an exciting international media project.

You will be the first point of contact for users, providing efficient support and ensuring a smooth user experience.

If you enjoy solving problems and helping people, we’d love to meet you!

Responsibilities:

• Create and escalate Easy Vista tickets
• Troubleshoot video and content issues
• Monitor third-party feeds and report delays
• Manage AD/Azure/O365 accounts and file share access
• Support remote access (Juniper Pulse, MFA)
• Handle mailbox, Pronto, AWS Connect, and print server issues

Qualifications:

• 1–2 years in IT support or help desk
• Knowledge of AD, Azure, O365
• Experience with remote access tools
• Familiarity with ticketing systems (e.g., EasyVista)
• Good communication and troubleshooting skills
• Availability to work in shifts

Benefits:

• Private health subscription + hospitalization package
• Private dental subscription
• Gym subscription
• Vouchers/bonuses for special events (birthday, Christmas, Easter, etc)
• Meal vouchers of 35 RON/working day
• Ability to work with a global company and immerse in an variety international projects with different cultures within the IT industry.
• Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies.
• Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support