L2 IT Support Specialist

We’re looking to grow our support team with hard-working, tech-savvy support agents. As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies. This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do:

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

• At least 3 years in technical support engineer or similar technical role
• Strong customer-facing skills
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with log analysis and error debugging.
• Ability to multi-task and prioritize effectively while handling urgent issues.
• Fantastic spoken and written English
• Experience with web technologies and scripting languages - nice to have
• Familiar with GCP, Jira, Intercom, and Notion - an advantage

Benefits:

• Private health subscription + hospitalization package
• Private dental subscription 
• Gym subscription
• Bookster
• Vouchers/bonuses for special events (birthday, Christmas, Easter, etc)
• Meal vouchers of 35 RON/working day
• Ability to work with a global company and immerse in an variety international projects with different cultures within the IT industry.
• Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies.
• Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support