IT Support Specialist

Responsibilities:

Ongoing support for IT services via tickets, telephone, and remote sessions.

Services supported but not limited to:

• Windows and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
• Software and Applications, such as Monday, Teams, SalesforceOffice 365, Intune, Active Directory, Okta.
• Network printers

Deep troubleshooting of software issues and identifying possible HW problemsResearch, diagnose, troubleshoot, and identify solutions to end-user issues.

Follow standard procedures for escalation of unresolved issues.

Enroll new computers via the AutoPilot and JamF enrollment process

Requirements:

Service-oriented, self-motivated, and a team player.

Excellent written and verbal communication skills in English.

Willingness to learn new IT areas and aspects.

Minimum 1 year of experience working in an IT Helpdesk role.

Active Directory: Users, computers, and group management.

Basic knowledge & troubleshooting of computer software.

Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.

Advantages:

Knowledge and experience supporting:

• Linux OS.
• PowerShell.
• Windows Servers.
• DNS, DHCP.
• Jira and Confluence
• Intune
• Microsoft Entra
• Microsoft Azure