HelpDesk Support

Job Responsibilities:

As a IT & IS Support Specialist you will provide enterprise level technical support.

You will work as a team player in the support team and you will interface

Provide tech service to the company employees.

Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions and our services supported: Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines. Software and Applications, such as Salesforce, Monday, Zoom, etc. Office 365, Active Directory, Okta.

Network printers and printers server IP telephony, conferencing equipment.

Deep troubleshooting of hardware and software issues.

Research, diagnose, troubleshoot, and identify solutions to end-user issues.

Follow standard procedures for escalation of unresolved issues.

User and mailbox management.

Job Requirements

Minimum of 2 years experience working in IT Helpdesk or Technician team, installing, and supporting: Windows 10 workstations: Deploying and supporting Windows endpoints.

Active Directory: Users, computers, and group management.

Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface VPN troubleshooting.

Knowledge and experience with SAAS services: Office 365, Exchange, Share Point. Service oriented, self-motivated, and a team player.

Excellent written and verbal communication skills in English.

Willingness to learn new IT areas and aspects.

Benefits

Private health subscription + hospitalization package Private dental subscription Gym subscription Vouchers/bonuses for special events (birthday, Christmas, Easter, etc)

Meal vouchers of 35 RON/working day

Ability to work with a global company and immerse in a variety of international projects with different cultures within the IT industry

Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies

Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support.