Global L&D Coordinator

Date: 21 Jan 2025

Company: Qualitest Group

Country/Region: IN

Training and Development: Identify and assess the training needs of employees in the assigned regions. Develop and deliver engaging training programs, leveraging various modalities (e.g., in-person, virtual, self-paced). Develop and deliver effective onboarding programs for new hires. Ensure a smooth transition for new employees. Plan and implement comprehensive training programs, including process/ technical skills, and soft skills training Work with internal stakeholders to ensure training design fits with the overall vision of the function and business requirement,obtaining functional approvals and pilots of learning material/content before release. Conduct own research to further understand learner and business requirements for each learning programme. Track and measure the effectiveness of training initiatives. Content Management Regularly review and update onboarding content in collaboration with TLs and content owners. Develop high-quality training materials, including e-learning contents, presentations, and flyers Explore the use of new technologies, apply these technologies where applicable and assist with technical solutions for e-learning modules. Edit/modify the content produced by other members of the team, create process guidelines, process documents, SOP’s, reports etc as per L&D standards (need basis) Performance Support: Provide ongoing support and coaching to employees. Develop and maintain knowledge bases and other performance support tools. Collaboration and Communication: Collaborate with global teams to understand their training needs and deliver tailored solutions. Effectively communicate with stakeholders (internal) at all levels. Leading teams with Quality at the heart of their mission. Reporting and Analytics: Track and measure the effectiveness of training programs, generate insightful reports, and analyze training data to identify trends and make data-driven decisions. Able to identify the gaps with training for their reports and works with the L&D /TWs to develop documentation and training plans. Technical Skills: Proficiency in Google Workspace tools (Sheets, Slides, Docs, etc.) Experience with e-learning platforms and authoring tools. Strong data analysis skills to track and measure training outcomes. Need to have good knowledge of SQL Preferable to have knowledge in G-suite, Google Apps Script Intermediate Knowledge of Machine Learning [ using Python / R ] Other Skills:Excellent in handling stakeholders/customers Excellent team player Proactively coming up with solutions, influencing the client team through presentation of data-based recommendations. Required Skills and Qualifications: Strong communication and interpersonal skills. Excellent organizational and time management skills. Passion for learning and development. Ability to work independently and as part of a team. Flexibility to work across different time zones. Proficiency in using Google Workspace tools. Experience in training delivery and instructional design. Leading teams with Quality at the heart of their mission. Good level of business English both written and verbal. Ability to analyze training data to measure impact and identify areas for improvement. Problem-Solving Skills Cross-Cultural Competence Ability to think logically Individual contributor Self- learning abilities Eligibility Criteria Experience: 2 - 4+ years Masters / Bachelor degree in Computer Science / Technical Subject / Teaching Good level of business English both written and verbal Operations and Delivery Management KPI, KRA and Metrics Stakeholder Management and Engagement Team Player 3 must havesL&D 4/5Stakeholder mgmt 3/5