Director / Senior Manager Delivery

Date: 17 Dec 2025

Company: Qualitest Group

Country/Region: IN

Team Leadership & Management: 1. Lead and manage a team of 150+ direct reports comprising development and testing resources2. Establish and maintain high-performance team culture and engagement3. Facilitate professional development and career growth opportunities4. Ensure optimal resource utilization and team productivity across healthcare domain engagementsProgram & Project Governance 1. Oversee program and project governance frameworks and organizational standards2. Ensure compliance with delivery methodologies and organizational policies3. Implement governance structures promoting transparency, accountability, and risk mitigation4. Monitor and report on program health and delivery metricsScope, Schedule & Cost Management 1. Own end-to-end project management including scope definition and baseline setting2. Manage change control processes and impact assessments3. Manage project budgets, cost forecasting, and financial performance4. Deliver projects within approved budgets while maintaining quality standards5. Balance competing priorities across multiple concurrent engagementsStakeholder & Client Relationship Management 1. Serve as primary stakeholder interface for healthcare clients2. Ensure clear communication and expectation alignment with clients3. Build and maintain strong relationships with C-level executives and cross-functional partners4. Address escalations professionally and resolve conflicts strategically5. Conduct executive reviews and business reviews with key stakeholdersDomain & Technical Expertise 1. Provide thought leadership on healthcare domain knowledge and best practices2. Guide delivery strategies aligned with healthcare industry requirements3. Ensure compliance with healthcare-specific regulations and standards4. Position organizational capabilities to healthcare market needs Process & Capability Enhancement 1. Champion continuous improvement initiatives and process optimization2. Drive adoption of Agile methodologies and best practices across teams3. Build and enhance delivery organizational capability and maturity4. Mentor and develop delivery managers and technical leads Required QualificationsExperience & Background: 1. Minimum 12-15 years of IT services delivery experience2. At least 5+ years in healthcare domain delivery3. Proven track record managing 150+ member teams directly4. Strong experience scaling teams and building delivery organizations5. Experience managing multiple client engagements simultaneously Leadership & Management 1. Demonstrated excellence in team leadership and talent development2. Strong ability to motivate and retain high-performing teams3. Experience managing teams in matrixed and distributed environments4. Proven ability to develop future leaders and succession planningCore Competencies 1. Expert-level communication skills with diverse audiences2. Exceptional stakeholder management with proven C-suite relationship experience3. Strong ability to navigate complex organizational and political landscapes4. Excellent problem-solving and decision-making capabilities Program & Project Management 1. Expert-level expertise in program governance and project management2. Advanced proficiency in scope, schedule, and cost management3. Industry-standard methodology knowledge (PMP, PRINCE2, or equivalent)4. Experience managing large-scale, complex programs with multiple workstreams5. Strong financial acumen and budget management experience