CoE - Enterprise - QA Manager

Job Description:

Must haves:
1) QA Management
2) UAT Coordination
3) Multiple vendor / team / stakeholder management

Total Experience -  10 to 15 Years

Summary:

Test Manager to lead the testing strategy, governance, and execution across enterprise-wide digital transformation programmes. This role will oversee testing activities across ServiceNow platforms and SAP landscapes (e.g., S/4HANA, ECC), ensuring high-quality delivery, risk mitigation, and alignment with business requirements.
The ideal candidate will have strong expertise in test management frameworks, enterprise applications, stakeholder engagement, and large-scale system integration programmes.

Key Responsibilities
Test Strategy & Governance

Define and implement the overall test strategy for ServiceNow and SAP programmes.
Establish test governance, standards, and best practices across projects.
Ensure alignment with enterprise QA frameworks and compliance requirements.
Develop test plans, schedules, resource models, and budgets.

Test Planning & Delivery

Lead end-to-end test lifecycle management (SIT, UAT, Regression, Performance, etc.).
Coordinate test execution across multiple workstreams and vendors.
Manage dependencies across SAP and ServiceNow integrations.
Ensure test coverage aligns with business requirements and risk profile.

Stakeholder Management

Engage with business stakeholders, product owners, and IT leadership.
Provide clear reporting on test progress, defects, and quality metrics.
Act as the primary escalation point for testing issues and risks.

Defect & Quality Management

Oversee defect triage, prioritisation, and resolution processes.
Ensure robust traceability between requirements, test cases, and defects.
Monitor and report on quality KPIs and test metrics.

Key Skills & Experience
Essential

Proven experience as a Test Manager in large-scale enterprise environments.
Strong knowledge of:
 
ServiceNow platform testing (ITSM, HRSD, CSM, etc.) 4/5
SAP systems (S/4HANA, ECC, Fiori) 4/5

Experience managing complex system integration testing (SIT) across multiple platforms.
Expertise in test management methodologies (Waterfall & Agile).
Hands-on experience with test management tools (e.g., JIRA, Azure DevOps, HP ALM).
Strong stakeholder management and communication skills.
Experience managing third-party vendors and offshore teams.

Work Location - Bangalore or Chennai or Hyderabad or Noida or Pune or Coimbatore